Process Executives manage business processes of a Client. Process Executives ensure all
to operations are executed as per the work defined. In data process this role demands
logical thinking and good know how on using Computer and CRM.
Content Curator / Content Creator / Data Annotator / Image Annotator / Video annotator / BOT Builder
Process Executives manage Voice Support processes of a Client. Process Executives ensure
clarity in communication that must be provided to the end customer with defined
Clear and Effective communication are key requirements for this role.
Call center Executive / Voice Annotator
A logical thinker who has this passion and skill to see every event from Quality Perspective. The person is responsible to deliver value to customer by ensuring 100% Adherence to Spec defined and the corner cases are also considered. Attention to detail and effective communication are the key requirements for this role.
Managing the day-to-day activities of the team. Motivating the team to achieve organizational goals. Developing and implementing a timeline to achieve targets. Delegating tasks to team members. Conducting training of team members to maximize their potential. Patience, logical thinking, people person and good understanding of KPI are key requirements for this role.
Coordinates the creation, review and implementation of policies and procedures established by the respective departments that regulate the company operations. Compliance Managers apply and interpret audit and compliance requirements for various departments. Audit experience with knowledge of handling SOW and different Audit standards are must for this role.
The Operations Manager role is mainly to implement the right processes and practices across the organization. The specific duties of an Operations Manager include formulating strategy to run day to day operations on the SLA defined, improving performance, Coaching – mentoring the team, reporting and securing compliance. Good experience in running day to day ITeS operations is a key requirement for this role.
Preparing MIS reports on daily, weekly and monthly basis. Cooperate closely with business units. Where necessary, carry out additional research based on the requirements. Candidate must understand operational process, logical thinking. Ability to work on data and generate various types of reports/ad-hoc reports. Ability to handle high level data analysis and data. Strong knowledge in MS Office, Advanced Knowledge of MS Excel, strong technical skills: data processing and mining tools are the key requirements for this role.